Lightweight, web-based, no software to install

  • No Downloads. Use Agent On-Hand with any supported device and join a room within seconds.
  • Device Agnostic – Agent On-Hand implements WebRTC technology which runs on standard web browsers, removing the hassle of downloading any software.

Private and Secure

  • Calls are not saved
  • Customer data is never exchanged (phone number for SMS is not persisted)
  • GDPR & CCPA compliant solution

High quality video stream

  • Dynamically adjusts video quality

Easy Implementation

  • Agent OnHand seamlessly integrates with firewall and NAT configurations

Photo Mode

  • Agents can receive photos for times when network conditions do not allow for reliable video streaming

Single-click design

  • Start a session within seconds!
  • Single click by agent sends invite via SMS to Customer
  • Single click by Customer to instantly join the room and start sharing video

Multiple Agent Support

  • Multiple agents can join a Customer’s room
  • Bring the team together and solve problems faster!

Screen Annotation

  • Agents can annotate screen to highlight areas of concern for the customer


  • Our product. Your brand. Customize Agent On-Hand’s UI with your branding to deliver a seamless experience for your users.

Customer Driven Design

  • Agent On-Hand is built for the dynamic world we live in and is structured to allow for rapid innovation and new feature requests.
  • We care about you. Our engineers are eager to create the ultimate experience for our users and take all feedback or suggestions seriously.

Logging and Monitoring

  • Logging and monitoring is available for analyzing call statistics and/or troubleshooting.


  • Agent On-Hand has the ability to integrate with call center audio to be used as a video support tool or it can be used as a stand-alone application with audio enabled.
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Readyto tryAgentOn-Hand?
Readyto tryAgentOn-Hand?