Features
Lightweight, web-based, no software to install
- No Downloads. Use Agent On-Hand with any supported device and join a room within seconds.
- Device Agnostic – Agent On-Hand implements WebRTC technology which runs on standard web browsers, removing the hassle of downloading any software.
Private and Secure
- Calls are not saved
- Customer data is never exchanged (phone number for SMS is not persisted)
- GDPR & CCPA compliant solution
High quality video stream
- Dynamically adjusts video quality
Easy Implementation
- Agent OnHand seamlessly integrates with firewall and NAT configurations
Photo Mode
- Agents can receive photos for times when network conditions do not allow for reliable video streaming
Single-click design
- Start a session within seconds!
- Single click by agent sends invite via SMS to Customer
- Single click by Customer to instantly join the room and start sharing video
Multiple Agent Support
- Multiple agents can join a Customer’s room
- Bring the team together and solve problems faster!
Screen Annotation
- Agents can annotate screen to highlight areas of concern for the customer
Customizable
- Our product. Your brand. Customize Agent On-Hand’s UI with your branding to deliver a seamless experience for your users.
Customer Driven Design
- Agent On-Hand is built for the dynamic world we live in and is structured to allow for rapid innovation and new feature requests.
- We care about you. Our engineers are eager to create the ultimate experience for our users and take all feedback or suggestions seriously.
Logging and Monitoring
- Logging and monitoring is available for analyzing call statistics and/or troubleshooting.
Integrations
- Agent On-Hand has the ability to integrate with call center audio to be used as a video support tool or it can be used as a stand-alone application with audio enabled.